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Frequently Asked Questions

Everything You Need to
Know

Get instant answers to your questions about Renderly's AI-powered website generation, features, security, and more. Can't find what you're looking for? We're here to help.

Getting Started

Account creation ensures a personalized and secure experience. Here's why we require it:

• Save Your Work: Access your generated websites, templates, and brand kits anytime
• Usage Tracking: Monitor your tier limits and generation history
• Personalization: AI learns your preferences for better results
• Security: Protect your projects and ensure only you can access them
• Support: Receive personalized assistance and updates

Don't worry - account creation takes less than 30 seconds and we don't store passwords (we use secure authentication tokens).
Choose based on your usage and feature requirements:

• Core Tier: Perfect for individuals and small projects (7 generations/month)
• Kernel Tier: Ideal for freelancers and growing businesses (25 generations/month)
• Sentinel Tier: Best for agencies and high-volume users (50 generations)

Each tier includes different themes, advanced features, and priority support levels. You can always upgrade or downgrade based on your evolving needs.
Minimal information required - our AI does the heavy lifting:

• Business/Project Name: What should your website be called?
• Industry/Category: Help us understand your field
• Brief Description: 2-3 sentences about your goals
• Style Preferences: Modern, classic, bold, minimalist, etc.

Optional but helpful:
• Logo/branding materials
• Specific color preferences
• Content you want to include
• Reference websites you like

Website Generation

Approximately 5-7 minutes for a complete, professional website.

Here's what happens during generation:

• Minutes 1-2: AI analyzes your requirements and creates the site architecture
• Minutes 2-4: Content generation, layout design, and styling
• Minutes 4-6: Code optimization, responsive design, and SEO integration
• Minutes 6-7: Final quality checks and deployment preparation

Pro tip: Higher tiers get priority processing, reducing generation time by up to 40%.
Your personal website development consultant in AI form.

After generation, the Roadmap analyzes your website and provides:

• Code Quality Assessment: Performance, accessibility, and best practices score
• Improvement Suggestions: Specific areas for enhancement
• Bug Detection: Potential issues and how to fix them
• Integration Opportunities: Recommended third-party tools and services
• Resource Locations: Where to find assets, documentation, and support

Think of it as having a senior developer review your site and provide actionable feedback.
Absolutely! Your satisfaction is our priority.

• Free Regenerations: First 2 regenerations don't count toward your monthly limit
• Refined Prompts: Use feedback to get better results each time
• Style Variations: Try different themes, colors, and layouts
• A/B Testing: Generate multiple versions to compare

Each regeneration learns from your feedback, making subsequent results more aligned with your vision.

Features & Tools

Intelligent document parsing for effortless content population.

Supported formats: PDF, TXT, DOCX, and images with text

What our AI extracts:
• Business information and contact details
• Product/service descriptions
• Company history and mission statements
• Team member information
• Testimonials and case studies

Important: If your document lacks relevant business information, fields won't be auto-populated. The AI only extracts meaningful, website-relevant content to ensure quality results.
Your personal branding memory bank for consistent results.

BrandKit saves and learns from your preferences:

• Color Palettes: Your favorite color combinations and schemes
• Theme Preferences: Templates and styles you love
• Typography Choices: Font pairings that match your brand
• Layout Patterns: Structural preferences you consistently choose
• Content Tone: Formal, casual, technical, friendly - whatever fits your brand

Benefits: Faster generation times, consistent branding across projects, and results that feel authentically "you" from the first attempt.
Built-in SEO intelligence for better search visibility.

Our AI automatically includes:

• Meta Tags: Relevant title tags, descriptions, and keywords
• Semantic HTML: Properly structured headings and content hierarchy
• Schema Markup: Structured data for rich search results
• Performance Optimization: Fast loading times and mobile responsiveness
• Industry Keywords: Natural integration of relevant search terms

Note: While we optimize for search engines, the best SEO comes from great content and user experience - which our AI prioritizes.
Extensive customization options across all tiers.

Available Themes:
• Core Tier: Modern, Professional, Minimalist (6 variations each)
• Kernel Tier: All Core themes + Creative, Bold, Elegant (12 total)
• Sentinel Tier: All themes + Premium, Luxury, Custom (20+ total)

Color Palettes:
• Pre-designed professional combinations
• Industry-specific color schemes
• Custom color selection with AI harmony suggestions
• Accessibility-compliant contrast ratios

Billing & Plans

Secure payment processing through Stripe.

Accepted payment methods:
• Major credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards with Visa/MasterCard logos
• Digital wallets (Apple Pay, Google Pay)
• Bank transfers (ACH) for annual plans

Important: We never store your payment information. All transactions are processed securely by Stripe, a PCI DSS Level 1 certified payment processor trusted by millions of businesses worldwide.
Complete flexibility with instant plan changes.

Upgrading:
• Immediate access to new tier features
• Prorated billing for the current period
• Unused generations roll over to new limits

Downgrading:
• Changes take effect at next billing cycle
• Keep access to current tier features until renewal
• Existing projects remain accessible

No penalties, no hidden fees - change plans as your needs evolve.
Tier-specific rollover policies designed for flexibility.

• Core Tier: Upto 7 generations No rollovers (encourages consistent use)
• Kernel Tier: Up to 25 generations including roll over
• Sentinel Tier: Up to 50 generations including roll over

Pro tip: Rolled-over generations are used first, so you always maximize your plan value. Rollover generations expire after 90 days to ensure system efficiency.
Experience Renderly risk-free with our generous trial.

Free Trial Includes:
• 7 complete website generations
• Access to Core tier features and themes
• No credit card required to start

After trial: Seamlessly upgrade to any paid tier or continue with our free tier (12 generation every month).

Security & Privacy

Enterprise-grade security protecting your information.

Data Protection:
• End-to-end encryption for all data transmission
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• SOC 2 Type II compliance

Access Control:
• Role-based access for team accounts
• Regular access reviews and automatic session timeouts

Your data belongs to you - we're just the secure custodian.
We never store sensitive information - here's how we protect you:

Password Security:
• We don't store passwords - we use secure authentication tokens
• OAuth integration with Google, GitHub, and other trusted providers
• If you set a password, it's immediately hashed with bcrypt (industry standard)

Payment Security:
• Zero credit card data stored on our servers
• All payments processed directly through Stripe
• Only encrypted payment tokens are retained for subscription management

We follow the principle: "We can't lose what we don't have."
Minimal data collection for maximum service quality.

Essential Data (Required for Service):
• Email address (account identification and support)
• Website generation requests and preferences
• Usage statistics (billing and tier management)

Optional Data (Improves Your Experience):
• Profile information (name, company)
• Design preferences and brand kit data
• Feedback and feature requests

Never Collected: Browsing history, device information, third-party data, or any personal data not directly related to our service.
Complete control over your data with easy deletion options.

Account Deletion Process:
• Contact Support to initiate account deletion
• Immediate removal of all personal data
• Website projects deleted within 24 hours
• Billing history retained for legal compliance (7 years)

Data Portability:
• Download all your website projects before deletion
• Export brand kit and preference data
• Request complete data package in standard formats

Your right to be forgotten is our commitment to you.

Technical

Currently, we focus on generation - hosting coming soon!

What we provide now:
• Complete HTML file download with all assets
• Deployment-ready code optimized for any hosting provider
• Detailed deployment guides for popular hosts
• Technical support for deployment questions

Coming Later:
• One-click hosting with global CDN
• Custom domain connection
• Automatic SSL certificates
• Performance monitoring and analytics

For now: Your website works perfectly with Netlify, Vercel, GitHub Pages, or any web host.
Cutting-edge AI combined with proven web technologies.

Generated Code:
• Semantic HTML5 for accessibility and SEO
• Modern CSS3 with Flexbox and Grid layouts
• Vanilla JavaScript (no heavy frameworks)
• Responsive design for all devices

AI Engine:
• Deepseek and Anthropic Claude
• Natural language processing for content creation
• Computer vision for layout optimization
• Continuous learning from user feedback

Result: Fast, accessible, maintainable websites that work everywhere.
Mobile-first design ensures perfect responsiveness.

Responsive Features:
• Fluid layouts that adapt to any screen size
• Touch-optimized navigation and interactions
• Optimized images with automatic resizing
• Fast loading on slow mobile connections

Tested Across:
• All major mobile devices (iOS, Android)
• Tablets and desktop computers
• Various browsers and screen sizes
• Accessibility tools and screen readers

Performance: Google PageSpeed scores of 90+ on both mobile and desktop.
Absolutely! Clean, commented code designed for easy modification.

Code Quality:
• Well-organized file structure
• Comprehensive comments explaining key sections
• Semantic class names and IDs
• Modular CSS for easy styling changes

What you get:
• index.html - Main page structure with all the css, js included


No vendor lock-in - your code, your control.

Still Have Questions?

Our team is here to help you succeed. Get personalized answers and expert guidance for your specific needs.

Contact Support

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